Frequently asked questions
What materials do you use in your products?
Our products are made from high quality materials including decorated concrete, wood and live succulents. Each piece is unique and created with care and attention to detail.
How can I place an order?
You can place an order directly through our website. Browse our catalog, add items to your cart and proceed to checkout and checkout. For custom or large orders, please contact us by email.
Do you offer custom designs?
Yes, we offer custom designs. If you have a specific idea or design, please contact us and we will work with you to create a custom product.
What is the delivery time for orders?
We work with the courier company EKONT. Delivery time varies by product and your location. Orders are usually processed and shipped within 3-5 business days. Custom or large orders may require additional time.
How to care for succulents?
Succulents require minimal care. Place them in a spot with indirect sunlight and water them sparingly, allowing the soil to dry out between waterings. For more detailed care instructions, please visit our blog.
Can I return or exchange a product?
Yes, we accept returns and exchanges within 14 days of purchase. Product must be in original condition. Please contact our customer service department for assistance with returns and exchanges.
Do you offer international shipping?
We currently offer delivery within [Bulgaria. For international shipping inquiries, please contact us to discuss options and availability.
How can I contact you?
You can contact us via the contact form on the website or by emailing us at shop@green-gray.com. We are available to answer your questions and assist you with your orders.
Do you offer gift wrapping?
Yes, we offer gift wrapping for an additional fee. You can select this option during the ordering process.
Where can I find inspiration and ideas for using your products?
Visit our blog for inspiration, tips and ideas on how to incorporate our handmade products into home decor and special events.